Video Download Easy

Help center

Quick answers about the extension and Premium.

Using the extension

How do I download a video?+
Open the video page and press play. Click the extension icon: the video appears under “On this page”, with the page's video marked THIS VIDEO. Choose the quality and click Download.
The video doesn't show up+
Press play, because many websites only load the file once it starts playing. If it still doesn't appear, click “No video?” in the extension's bottom bar: the page reloads and detection starts over. DRM-protected videos (Netflix, Prime Video, Disney+) cannot be downloaded.
Where are my downloaded videos?+
In your browser's downloads folder. Use the folder icon in the extension's bottom bar to open it, or change the folder under Settings → Download folder.
The video won't open in QuickTime or Windows+
Prefer the options labeled “opens in QuickTime” (H.264). VP9 options may have higher quality but only play in players like VLC and in the browser.
Can I record a live stream?+
Yes. On live streams the button becomes Record. Click Stop and save whenever you want to finish.
Why isn't YouTube supported?+
Out of respect for creators' copyright and YouTube's Terms of Service. This feature will not be added.

Premium and license

How do I activate Premium?+
After purchase, the confirmation page activates it with one click. Or open the extension → Settings → Account, paste the key and click Activate. You can also use the Activate Premium page.
I changed computers or reinstalled my browser+
A key works on up to 3 browsers at the same time. If the old browser still exists, deactivate it there (Settings → Account → Deactivate on this browser). If it no longer exists (computer reset, extension removed), open My browsers, get the link at your purchase email and free the slot instantly. Browsers unused for more than 30 days also free their slot automatically.
I lost my key+
Use Restore purchase and we'll email the key to the address used for the purchase.
Does Premium work offline?+
Yes. The license is verified inside your browser and renewed automatically when you're online. Go online at least once a month.

Didn't find your answer? Write to devgrouply@gmail.com.